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Frequently asked questions

What is Excess in an Insurance Policy?

Insurance excess is the amount that you agree to pay towards any claim you make as stated in the primary policy schedule.

What are the documents needed when settling a claim?

For settling a claim, you need to submit the following documents:

  • Completely filled and duly signed claim form
  • Original policy certificate
  • Death certificate issued by the local authority
  • Hospital discharge details
  • FIR
  • Autopsy report
  • KYC documents
  • Bank statement and cancelled cheque copy

What factors affect the cost of motor insurance?

There are so many factors that affect the cost of motor insurance such as type of car, driving record, the purpose the car serves, etc. Certain these factors can be controlled, others can’t.

What does ‘cashless facility’ mean?

Insurance companies offer a cashless facility where the insured individual doesn’t need to pay the hospital bills as they will be paid by the third-party administrator, on behalf of the insurance company. However, hospital bills up to a certain limit or sub-limits are allowed by the insurance policy. Note that the cashless facility is only available in the hospitals that are in the network of the insured company.

How many claims an insured can make over a year?

A policyholder can avail of any number of claims during the policy period unless there is any particular gap mentioned in the policy. But, the total amount insured is the maximum limit under the policy.

What is the eligibility criterion for having a medical insurance policy?

Anyone between the ages of 3-months to 65-years can take a policy. Before issuing the medical insurance policy, the insured person must go through a medical check-up to know the medical conditions. However, based on the underwriting requirements to include age, health status, family history, etc. the policyholder will determine to give you a health plan or not.

Define Travel Insurance Policy?

Travel Insurance is an insurance policy that provides compensation for losses against emergency medical expenses, unforeseen expenses, trip cancellation, flight accidents, personal accident cover, travel delay and loss of traveller’s baggage, and other travel-related contingencies arising during the trip.

What will I do in the event of a claim?

In the event of any claim, you should immediately notify the insurance company through your agent and provide complete information.

What are the benefits of having an insurance policy?

The following benefits are:

  • Financial security & protection for the policyholder.
  • Peace of mind as it helps you from sudden financial loss
  • It manages the cash flow uncertainty
  • It offers a source of investment funds
  • Reduces the social burden and supports for the policyholder’s credit

What is the basis for determining the insured amount?

There are many factors that determine the sum insured. It includes the occupation of the policyholder, income level, age, etc.

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